Express Plumbing Supplies

Express Plumbing Supplies

“Migrating to K8 was one of the best business decisions I have ever made – the positive difference to the company has been phenomenal” Ashley Wilson, Managing Director

Challenges: business expansion, specialist systems, IT partner, business processes, customer service

Established in 2003, Express Plumbing Supplies began life as a small, single branch bathroom and heating supplier, based in Barrow-In-Furness, with four employees. The company has grown to become one of the largest independent bathroom, heating, drainage and renewal suppliers in the north west of England, with four branches stocking several thousand products.

By 2004, the company’s basic trading system was proving inadequate for an ambitious company. The search was on for a system more suited to the task, with the necessary flexibility and scalability. Express Plumbing Supplies needed a systems partner who understood the business with proven knowledge and a track record of experience. K8 was chosen. And the company began to enjoy the system’s benefits immediately.

Gains and benefits

  • Fast sales order processing – gives good services to customers, supported by accurate information

  • Quotations produced effortlessly – good for customers, speed means better chance of an order

  • Easy  and quick to use purchase control tools – optimise stock levels with visibility of pipeline 

  • Integral accounting functionality – the financial position tightly controlled, cash flow improved

  • Management information –‘at the fingertips’ supports planning and decision making

  • Central control  - cross-branch visibility and inter-branch trading easily processed

  • Excellent support and system maintenance – gives re-assurance and future roadmap

  • Opportunities to introduce additional applications